Frequently Asked Questions
Instant answers to common questions about your identity, security, and services.
Our SSO service is an OpenID Connect (OIDC) and OAuth 2.0 compliant identity provider. With a single set of credentials or Passkey, you can securely access all connected platforms, services, and authorized partner applications without needing separate logins.
Navigate to the Account Recovery Page, enter your registered email address, and follow the link sent to your inbox. If your account experienced 5 consecutive failed login attempts, a 15-minute security cooldown is automatically enforced.
2FA requires a secondary verification code generated by an authenticator app (TOTP) in addition to your password. Even if your password is compromised, attackers cannot gain access without physical access to your authenticator device.
Access tokens expire every 15 minutes for maximum security. Rolling refresh tokens maintain your session for up to 7 days on active devices, rotating security tokens on each renewal with CSRF protection.
Yes! When you select a theme (Auto/System, Light, Dark) or language, the setting is preserved via domain cookies across all connected services in the ecosystem.
You can revoke authorized application access directly from your account settings, or request full account deletion by reaching out to our data protection team at [email protected].
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